Guest Blogger: Wendy, OTR/L
As an Occupational Therapist who has worked in different school environments for 20(+) years, I often get the question: How do you provide Occupational Therapy services online? When I first began providing online OT, I had some skepticism too. The fact is, just like services provided with face to face interaction we are all working toward meeting the student’s IEP goals and collaborating with the IEP team to help the student reach his maximum functional potential; to influence a better life for our students.
As OT’s we all have our “bag of tricks.” We work on fine motor skills, visual motor skills, sensory regulation, activities of daily living. But how exactly can you work on those skills with the OT in California and the student in Wisconsin? First, for this generation of kids, being on the computer is second nature. And yet meeting with the OT online is a novelty for the kids. Off the bat, they think it is fun. We connect. We talk about how life is different in California compared to Wisconsin. That connection no matter in person or online is everything. I believe for kids and adults, getting buy in and understanding why we are working on our goals is critical. I often confer with the student and let him know what his IEP goals are and why these goals are important for his school success.
With the increased adoption of technology within schools across North America, it leaves one to wonder how this is impacting our youth. It seems that everywhere we turn there’s no getting away from there is a new technology. Like it or not, the future is here…along with the list of critics opposed to this shift. For those who have already opened their doors to online therapy (also known as telepractice), the ability to serve students with speech and occupational therapy disorders has shone through as paramount. It is our hope that the Speech-Language Pathology and Occupational Therapy community become educated on the vast benefits this new form of delivery provides through the use of traditional telepractice, as well as the next generation of telepractice in introducing robot doubles to the classroom.
Top Five Priorities for Online Therapy Excellence
PRIORITY 4: CUSTOMER SERVICE ACCOUNTABILITY
It is amazing what can happen when people share the same goals,
especially when the beneficiary is a child.
Imagine how frustrating it would be to feel confused, overwhelmed, and disappointed when trying to establish student programming. Now, imagine how rewarding it would be to experience clarity, accountability, and outcomes! As dedicated service providers, it is our privilege to create a rewarding, sustainable experience for our customers. We are the solution.
Influencing Excellence with Customer Service Accountability
Our therapy team provides online occupational therapy and online speech therapy services to schools. In our previous post, we outlined considerations for influencing excellence with technology. When partnering with school tech teams, our aligned goal is to provide the students with an engaging therapy experience, free of technical disruptions. http://blog.tinyeye.com/2014/01/28/top-five-priorities-for-online-therapy-excellence-technology
Our next level of partnership develops relationships with administrators and special education teachers. TinyEYE is grateful to our customers for the longevity of our relationships. Together, we have graduated thousands of students over the years and we look forward to contributing to the next generation of students.
If you are exploring how to create a quality service framework for your customers, what should you build?